FAQ
Training
Q: Why is it important to train my dog?
A: Training provides a way to effectively communicate with your dog what is expected and to prevent unwanted behavior problems. Training also builds a lasting relationship and strengthen the bond you share with your dog.
Q: Do you offer any special assistance for rescue dogs?
A: Absolutely. We offer discounted rates for training when you adopt a dog from a shelter, humane society or rescue group.
As pet lovers, we remain champions of those dogs who have been forgotten or abandoned. 3.3 Million dogs in the United States are relinquished to shelters every year. Over half of these dogs are abandoned due to undesirable behaviors and sadly 1.5 Million of these dogs will be euthanized.
Starmark Academy, with the help of our amazing students, has provided training to an estimated 1,300 homeless dogs from the Austin area. The Academy has proudly donated approximately $4 million in products and services to local rescue organizations.
Q: Do you have any limitations on the breeds that you train?
A: We proudly accept all dog breeds, as well as dogs that have not yet been spayed or neutered. No matter the breed, every dog deserves a chance to learn and to better their behavior.
Q: Can you guarantee that my dog will continue with these behaviors at home?
A: We believe our training programs will deliver your desired results, however, it will take dedication on your part to encourage and continue those behaviors at home. We approach training with a lifelong philosophy—these behaviors require reinforcement throughout your dog’s life. We offer continued education training courses to help maintain your dog’s desired behavior.
Q: I’m looking for a particular training service that I don’t see listed. Do you offer any training services in addition to the ones listed on the website?
A: If you do not see information related to a particular training area, please contact one of our certified training and behavior specialists to discuss your dog’s needs.
Q: Should I bring my own dog food?
A: We feed Diamond Maintenance and Diamond Puppy dry food free of charge. We also have bags of Blue Wilderness and Acana available for purchase. If you would like, you may bring your own food. Please ensure the food is in a labeled container.
Q: What vaccinations are required?
A: We require proof of current Rabies, DHLPP, and Bordetella.
Q: How early should I make my reservation?
A: We are one of the largest boarding kennels in the US, however we book up months in advance of most major holidays. It is recommended you make your reservation for these dates as early as possible. Reservations for non-holiday times typically can be made just a few days in advance.
Q: Will my dog get exercised daily?
A: All of our kennels have indoor climate controlled suites with an outdoor enclosed patio area. Additional services such as outdoor playtime, indoor playtime (ball pit), beach club, massages, frozen yogurt treats, and puzzle toys are available for the ultimate in canine pampering. Our First Class, Platinum, Studio Suites, and Luxury Boarding Services include exercise options.
Q: What should I bring with my dog?
A: Besides your dog’s vaccination records, you are not required to bring anything additional. We offer a full line of toys and treats in our Pro Shop. Please label items you bring for your dog with his/her name and place it into a plastic bag. We discourage outside bedding and blankets, however we do offer soft fleecy blankets free of charge. We are not responsible for any items lost or destroyed. We will do our best to see that all items are returned to you, although your dog may have different ideas.
Q: What is Starmark Animal Behavior Center’s standard of care?
A: It is Starmark Animal Behavior Center’s highest priority to provide unparalleled care and attention for your dog. We want every experience you have with us to be exceptional and we strive to give you the best service anywhere. Our expert staff and state-of-the-art facility offer the best of everything your dog needs to be safe, comfortable, and happy. Your dog is a member of your family and will always be treated as one of ours.
